Checkout Page degredation

Incident Report for Alpine IQ

Postmortem

A security patch deployed to the menu service introduced a regression that caused menus to load without certain store configuration settings. As a result, some menus rendered with incomplete or incorrect configuration.

The issue was identified and resolved by rolling back the affected code.

No data loss occurred, and store settings remained intact in the database.

Posted Mar 13, 2026 - 14:46 UTC

Resolved

Our engineering team has identified these issues were related to a recent deployment. They rolled back the affected changes, restoring the system to a stable version.

Service has been fully restored and we are closely monitoring the platform to ensure continued stability.

We sincerely appreciate your patience and apologize for the inconvenience.
Posted Mar 13, 2026 - 14:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 13, 2026 - 13:54 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 13, 2026 - 13:38 UTC

Investigating

We are currently investigating an issue that is causing the checkout page to appear fully blank and is not allowing customers to place orders.
Posted Mar 13, 2026 - 13:29 UTC
This incident affected: AIQ Ecommerce (Consumer Menus).